*{box-sizing:border-box;margin:0;padding:0}body{color:#e2e8f0;background:#0f1117;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}#root{width:100%;min-height:100vh;display:flex}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:#1a1d27}::-webkit-scrollbar-thumb{background:#3a3f55;border-radius:3px}._aside_1gmq1_1{background:#fff;border-right:1px solid #e5e7eb;flex-direction:column;flex-shrink:0;width:230px;height:100vh;padding:24px 0;display:flex;position:sticky;top:0;overflow-y:auto}@media (width<=768px){._aside_1gmq1_1{z-index:100;height:100vh;transition:transform .25s;position:fixed;top:0;left:0;transform:translate(-100%);box-shadow:4px 0 20px #0000001f}._asideOpen_1gmq1_27{transform:translate(0)}}._logoSection_1gmq1_35{border-bottom:1px solid #e5e7eb;padding:0 20px 16px}._userTop_1gmq1_40{border-top:1px solid #f3f4f6;justify-content:space-between;align-items:center;margin-top:14px;padding-top:12px;display:flex}._userTopName_1gmq1_49{color:#374151;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:600;overflow:hidden}._logoRow_1gmq1_58{align-items:center;gap:10px;display:flex}._logoImg_1gmq1_64{object-fit:contain;flex-shrink:0;width:65px;height:65px}._logoName_1gmq1_71{color:#111827;font-size:14px;font-weight:700}._logoSub_1gmq1_77{color:#9ca3af;font-size:11px}._nav_1gmq1_86{flex-direction:column;flex:1;gap:4px;padding:16px 12px;display:flex}._navBtn_1gmq1_94{cursor:pointer;text-align:left;color:#6b7280;background:0 0;border:none;border-radius:8px;align-items:center;gap:10px;width:100%;padding:10px 12px;font-size:14px;font-weight:400;display:flex}._navBtnActive_1gmq1_110{color:#0c7a70;background:#f0faf9;font-weight:600}._user_1gmq1_40{border-top:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:8px;padding:12px 20px;display:flex}._userName_1gmq1_129{color:#111827;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}._logoutBtn_1gmq1_138{color:#9ca3af;cursor:pointer;background:0 0;border:none;border-radius:4px;flex-shrink:0;padding:2px 6px;font-size:11px}._logoutBtn_1gmq1_138:hover{color:#dc2626;background:#fef2f2}._footer_1gmq1_154{border-top:1px solid #e5e7eb;padding:16px 20px}._footerLabel_1gmq1_159{color:#9ca3af;margin-bottom:8px;font-size:11px}._footerBadges_1gmq1_165{gap:6px;display:flex}._badgeInstagram_1gmq1_170{color:#e1306c;background:#fef3f2;border-radius:6px;padding:3px 8px;font-size:11px;font-weight:500}._badgeFacebook_1gmq1_179{color:#1877f2;background:#eff6ff;border-radius:6px;padding:3px 8px;font-size:11px;font-weight:500}.rdp-root{--rdp-accent-color:blue;--rdp-accent-background-color:#f0f0ff;--rdp-day-height:44px;--rdp-day-width:44px;--rdp-day_button-border-radius:100%;--rdp-day_button-border:2px solid 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*{box-sizing:border-box}.rdp-day{width:var(--rdp-day-width);height:var(--rdp-day-height);text-align:center}.rdp-day_button{cursor:pointer;font:inherit;color:inherit;width:var(--rdp-day_button-width);height:var(--rdp-day_button-height);border:var(--rdp-day_button-border);border-radius:var(--rdp-day_button-border-radius);background:0 0;justify-content:center;align-items:center;margin:0;padding:0;display:flex}.rdp-day_button:disabled{cursor:revert}.rdp-caption_label{z-index:1;white-space:nowrap;border:0;align-items:center;display:inline-flex;position:relative}.rdp-dropdown:focus-visible~.rdp-caption_label{outline:5px auto highlight;outline:5px auto -webkit-focus-ring-color}.rdp-button_next,.rdp-button_previous{cursor:pointer;font:inherit;color:inherit;appearance:none;width:var(--rdp-nav_button-width);height:var(--rdp-nav_button-height);background:0 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.rdp-chevron{opacity:var(--rdp-disabled-opacity)}.rdp-month_caption{height:var(--rdp-nav-height);align-content:center;font-size:large;font-weight:700;display:flex}.rdp-root[data-nav-layout=around] .rdp-month,.rdp-root[data-nav-layout=after] .rdp-month{position:relative}.rdp-root[data-nav-layout=around] .rdp-month_caption{justify-content:center;margin-inline-start:var(--rdp-nav_button-width);margin-inline-end:var(--rdp-nav_button-width);position:relative}.rdp-root[data-nav-layout=around] .rdp-button_previous{inset-inline-start:0;height:var(--rdp-nav-height);display:inline-flex;position:absolute;top:0}.rdp-root[data-nav-layout=around] .rdp-button_next{inset-inline-end:0;height:var(--rdp-nav-height);justify-content:center;display:inline-flex;position:absolute;top:0}.rdp-months{gap:var(--rdp-months-gap);flex-wrap:wrap;max-width:fit-content;display:flex;position:relative}.rdp-month_grid{border-collapse:collapse}.rdp-nav{height:var(--rdp-nav-height);align-items:center;display:flex;position:absolute;inset-block-start:0;inset-inline-end:0}.rdp-weekday{opacity:var(--rdp-weekday-opacity);padding:var(--rdp-weekday-padding);text-align:var(--rdp-weekday-text-align);text-transform:var(--rdp-weekday-text-transform);font-size:smaller;font-weight:500}.rdp-week_number{opacity:var(--rdp-week_number-opacity);height:var(--rdp-week_number-height);width:var(--rdp-week_number-width);border:var(--rdp-week_number-border);border-radius:var(--rdp-week_number-border-radius);text-align:var(--rdp-weeknumber-text-align);font-size:small;font-weight:400}.rdp-today:not(.rdp-outside){color:var(--rdp-today-color)}.rdp-selected{font-size:large;font-weight:700}.rdp-selected 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#e5e7eb;border-radius:10px;padding:8px 14px;font-size:13px;font-weight:600;transition:border-color .15s,color .15s,box-shadow .15s}._btn_y8grb_5:hover{color:#0c7a70;border-color:#0c7a70}._btn_y8grb_5:focus-visible{border-color:#0c7a70;outline:none;box-shadow:0 0 0 3px #0c7a7026}._dropdown_y8grb_29{z-index:100;background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:12px;position:absolute;top:calc(100% + 8px);right:0;box-shadow:0 8px 32px #0000001f}._hint_y8grb_41{color:#0c7a70;text-align:center;padding:4px 0 8px;font-size:12px;font-weight:600}._dropdown_y8grb_29 .rdp-root{--rdp-accent-color:#0c7a70;--rdp-accent-background-color:#e6f4f3;--rdp-months-gap:1rem;--rdp-range_middle-background-color:#e6f4f3;--rdp-range_middle-color:#0c7a70;--rdp-range_start-date-background-color:#0c7a70;--rdp-range_end-date-background-color:#0c7a70;--rdp-today-color:#0c7a70;color:#111827}._dropdown_y8grb_29 .rdp-months{flex-wrap:nowrap}._dropdown_y8grb_29 .rdp-month{margin:0}._dropdown_y8grb_29 .rdp-day_button{color:#111827}._dropdown_y8grb_29 .rdp-outside .rdp-day_button{color:#9ca3af}._mobileBackdrop_y8grb_78{z-index:199;background:#0006;position:fixed;inset:0}._dropdownMobile_y8grb_85{z-index:200;background:#fff;border:1px solid #e5e7eb;border-radius:14px;width:calc(100vw - 32px);max-width:360px;padding:12px;position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);box-shadow:0 8px 40px #0000002e}._dropdownMobile_y8grb_85 .rdp-root{--rdp-accent-color:#0c7a70;--rdp-accent-background-color:#e6f4f3;--rdp-months-gap:1rem;--rdp-range_middle-background-color:#e6f4f3;--rdp-range_middle-color:#0c7a70;--rdp-range_start-date-background-color:#0c7a70;--rdp-range_end-date-background-color:#0c7a70;--rdp-today-color:#0c7a70;color:#111827}._dropdownMobile_y8grb_85 .rdp-day_button{color:#111827}._dropdownMobile_y8grb_85 .rdp-outside .rdp-day_button{color:#9ca3af}._kpiBar_gp4hp_3{background:#fff;border:1px solid #e5e7eb;border-radius:12px;align-items:center;gap:0;padding:16px 24px;display:flex}._kpiBarItem_gp4hp_13{flex-direction:column;flex:1;align-items:center;gap:2px;display:flex;position:relative}._kpiBarItem_gp4hp_13[data-tooltip]:hover:after{content:attr(data-tooltip);color:#fff;white-space:nowrap;white-space:normal;text-align:center;z-index:100;pointer-events:none;background:#1f2937;border-radius:8px;max-width:240px;padding:7px 12px;font-size:12px;font-weight:400;line-height:1.5;position:absolute;bottom:calc(100% + 10px);left:50%;transform:translate(-50%)}._kpiBarItem_gp4hp_13[data-tooltip]:hover:before{content:"";z-index:100;pointer-events:none;border:5px solid #0000;border-top-color:#1f2937;position:absolute;bottom:calc(100% + 4px);left:50%;transform:translate(-50%)}._kpiBarItemClickable_gp4hp_55{cursor:pointer;border-radius:8px;margin:-6px 0;padding:6px 8px;transition:background .15s}._kpiBarItemClickable_gp4hp_55:hover{background:var(--kpi-hover-bg,#f3f4f6)}._kpiBarValue_gp4hp_67{color:#111827;font-size:22px;font-weight:700;line-height:1.1}._kpiBarLabel_gp4hp_74{color:#9ca3af;text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:500}._kpiBarSub_gp4hp_82{color:#6b7280;white-space:nowrap;margin-top:3px;font-size:11px}._kpiBarDivider_gp4hp_89{background:#e5e7eb;flex-shrink:0;width:1px;height:36px}._kpiBarDividerGroup_gp4hp_96{background:#d1d5db;flex-shrink:0;width:2px;height:48px;margin:0 8px}._kpiBarItemPrimary_gp4hp_104{background:#f0faf9;border-radius:8px;margin:-6px 0;padding:6px 16px}._kpiBarItemPrimary_gp4hp_104 ._kpiBarValue_gp4hp_67{font-size:26px}._page_gp4hp_117{flex-direction:column;gap:24px;padding:32px 40px;display:flex}._pageTopRow_gp4hp_124{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}._headerRight_gp4hp_131{flex-direction:row;align-items:center;gap:10px;display:flex}@media (width<=900px){._headerRight_gp4hp_131{flex-wrap:wrap;justify-content:flex-start;width:100%}}._rangePickerWrap_gp4hp_148{position:relative}._rangePickerBtn_gp4hp_152{color:#374151;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:8px 14px;font-size:13px;font-weight:600}._rangePickerBtn_gp4hp_152:hover{color:#0c7a70;border-color:#0c7a70}._rangeHint_gp4hp_169{color:#0c7a70;text-align:center;padding:4px 0 8px;font-size:12px;font-weight:600}._rangePickerDropdown_gp4hp_177{z-index:100;background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:12px;position:absolute;top:calc(100% + 8px);right:0;box-shadow:0 8px 32px #0000001f}._rangePickerDropdown_gp4hp_177 .rdp-root{--rdp-accent-color:#0c7a70;--rdp-accent-background-color:#e6f4f3;--rdp-range_middle-background-color:#e6f4f3;--rdp-range_middle-color:#0c7a70;--rdp-range_start-date-background-color:#0c7a70;--rdp-range_end-date-background-color:#0c7a70;--rdp-today-color:#0c7a70;color:#111827}._platformTabs_gp4hp_201{background:#f3f4f6;border-radius:10px;gap:4px;padding:4px;display:flex}._platformTab_gp4hp_201{color:#6b7280;cursor:pointer;background:0 0;border:none;border-radius:7px;padding:6px 16px;font-size:13px;font-weight:500}._platformTabActive_gp4hp_220{font-weight:700;box-shadow:0 1px 3px #00000014}._pageHeader_gp4hp_225{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}._datePicker_gp4hp_232{background:#fff;border:1px solid #e5e7eb;border-radius:10px;align-items:center;gap:4px;padding:6px 10px;display:flex}._dateArrow_gp4hp_242{color:#6b7280;cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:18px;line-height:1}._dateArrow_gp4hp_242:disabled{opacity:.3;cursor:default}._dateInput_gp4hp_257{color:#111827;cursor:pointer;background:0 0;border:none;outline:none;font-size:13px;font-weight:600}._title_gp4hp_267{color:#111827;margin:0;font-size:22px;font-weight:700}._subtitle_gp4hp_274{color:#9ca3af;margin:4px 0 0;font-size:14px}._subTabBar_gp4hp_282{border-bottom:2px solid #e5e7eb;gap:4px;padding-bottom:0;display:flex}._subTabBtn_gp4hp_289{color:#6b7280;cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-2px;padding:8px 20px;font-size:13px;font-weight:500}._subTabBtnActive_gp4hp_301{color:#0c7a70;border-bottom-color:#0c7a70;font-weight:700}._monthPickerRow_gp4hp_307{background:#fff;border:1px solid #e5e7eb;border-radius:10px;align-self:flex-start;align-items:center;gap:4px;padding:6px 10px;display:flex}._insightsRoot_gp4hp_320{flex-direction:column;gap:16px;display:flex}._insightsRow_gp4hp_326{align-items:stretch;gap:16px;display:flex}._insightCardGrow_gp4hp_332{flex:1 1 0;min-width:0}._insightCardFixed_gp4hp_337{flex:0 0 280px;min-width:0}._issueList_gp4hp_342{flex-direction:column;gap:10px;margin-top:4px;display:flex}._insightTitleRow_gp4hp_349{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}._insightTitleRow_gp4hp_349 ._insightTitle_gp4hp_349{margin-bottom:0}._donutCard_gp4hp_360{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:20px 22px;position:relative}._donutCentre_gp4hp_368{text-align:center;pointer-events:none;position:absolute;top:50%;left:50%;transform:translate(-50%,-8%)}._donutRate_gp4hp_377{font-size:26px;font-weight:800;line-height:1}._donutRateLabel_gp4hp_383{color:#9ca3af;margin-top:2px;font-size:11px}._kpiGrid_gp4hp_389{grid-template-columns:1fr 1fr;gap:12px;display:grid}._kpiCard_gp4hp_395{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:18px 20px}._kpiValue_gp4hp_402{color:#111827;font-size:32px;font-weight:800;line-height:1}._kpiLabel_gp4hp_409{color:#374151;margin-top:6px;font-size:13px;font-weight:700}._kpiSub_gp4hp_416{color:#9ca3af;margin-top:3px;font-size:11px}._statsRow_gp4hp_424{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}._statCard_gp4hp_430{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:20px 22px}._statLabel_gp4hp_437{letter-spacing:.06em;color:#9ca3af;text-transform:uppercase;margin-bottom:8px;font-size:11px;font-weight:700}._statValue_gp4hp_446{color:#111827;font-size:28px;font-weight:800;line-height:1}._statSub_gp4hp_453{color:#9ca3af;margin-top:4px;font-size:12px}._insightCard_gp4hp_332{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:20px 22px}._insightTitle_gp4hp_349{color:#111827;margin-bottom:16px;font-size:13px;font-weight:700}._trendHeader_gp4hp_475{align-items:center;gap:12px;margin-bottom:16px;display:flex}._trendHeader_gp4hp_475 ._insightTitle_gp4hp_349{margin-bottom:0}._trendDelta_gp4hp_486{border-radius:20px;padding:3px 10px;font-size:12px;font-weight:600}._toneRow_gp4hp_493{align-items:center;gap:10px;margin-bottom:10px;display:flex}._toneLabel_gp4hp_500{color:#374151;text-transform:capitalize;flex-shrink:0;width:80px;font-size:13px}._toneTrack_gp4hp_508{background:#f3f4f6;border-radius:4px;flex:1;height:8px;overflow:hidden}._toneFill_gp4hp_516{border-radius:4px;height:100%}._toneMeta_gp4hp_521{color:#9ca3af;text-align:right;flex-shrink:0;width:60px;font-size:12px}._toneConvRate_gp4hp_529{text-align:center;border-radius:8px;flex-shrink:0;min-width:36px;padding:2px 8px;font-size:11px;font-weight:600}._toneChartWrap_gp4hp_541{align-items:flex-end;gap:12px;height:120px;padding-bottom:4px;display:flex}._toneCol_gp4hp_549{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:6px;height:100%;display:flex}._toneColCount_gp4hp_559{font-size:13px;font-weight:700;line-height:1}._toneColTrack_gp4hp_565{background:#f3f4f6;border-radius:6px 6px 0 0;flex:1;align-items:flex-end;width:100%;display:flex;overflow:hidden}._toneColFill_gp4hp_575{border-radius:6px 6px 0 0;width:100%;min-height:4px;transition:height .3s}._toneColLabel_gp4hp_582{color:#6b7280;text-align:center;text-transform:capitalize;white-space:nowrap;font-size:11px;font-weight:500}._sectionHeader_gp4hp_593{justify-content:space-between;align-items:center;gap:12px;display:flex}._searchInput_gp4hp_600{color:#111827;background:#fff;border:1px solid #e5e7eb;border-radius:20px;outline:none;width:180px;padding:5px 12px;font-size:13px}._searchInput_gp4hp_600:focus{border-color:#0c7a70}._sectionTitle_gp4hp_615{color:#111827;font-size:15px;font-weight:700}._filterRow_gp4hp_621{flex-wrap:wrap;gap:6px;display:flex}._filterBtn_gp4hp_627{color:#6b7280;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:20px;padding:6px 14px;font-size:12px;font-weight:400}._filterBtnActive_gp4hp_638{border-width:1.5px;font-weight:700}._filterCount_gp4hp_643{opacity:.7}._responseList_gp4hp_647{flex-direction:column;gap:12px;display:flex}._convCard_gp4hp_655{background:#fff;border:1px solid #e5e7eb;border-left-width:3px;border-radius:12px;flex-direction:column;gap:10px;padding:16px 18px;display:flex;overflow:hidden}._convHeader_gp4hp_667{justify-content:space-between;align-items:center;display:flex}._convHeaderLeft_gp4hp_673{flex-wrap:wrap;align-items:center;gap:8px;display:flex}._convName_gp4hp_680{color:#111827;font-size:14px;font-weight:700}._platformBadge_gp4hp_686{border-radius:6px;padding:2px 8px;font-size:11px;font-weight:500}._platformIG_gp4hp_693{color:#e1306c;background:#fef3f2}._platformFB_gp4hp_698{color:#1877f2;background:#eff6ff}._statusBadge_gp4hp_703{letter-spacing:.03em;border-radius:8px;padding:2px 9px;font-size:11px;font-weight:700}._convDate_gp4hp_711{color:#9ca3af;flex-shrink:0;font-size:12px}._convMeta_gp4hp_717{flex-wrap:wrap;gap:6px;display:flex}._chip_gp4hp_723{text-transform:capitalize;border-radius:8px;align-items:center;gap:4px;padding:2px 9px;font-size:11px;font-weight:500;display:inline-flex;position:relative}._chip_gp4hp_723[data-tooltip]:hover:after{content:attr(data-tooltip);color:#f9fafb;text-transform:none;white-space:nowrap;pointer-events:none;z-index:10;background:#1f2937;border-radius:6px;padding:5px 10px;font-size:11px;font-weight:400;position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%)}._chip_gp4hp_723[data-tooltip]:hover:before{content:"";pointer-events:none;z-index:10;border:5px solid #0000;border-top-color:#1f2937;position:absolute;bottom:calc(100% + 1px);left:50%;transform:translate(-50%)}._chipPrefix_gp4hp_765{opacity:.65;text-transform:uppercase;letter-spacing:.05em;font-size:9px;font-weight:400}._convQuestion_gp4hp_773{border:1px solid #e5e7eb;border-radius:10px;align-items:stretch;gap:0;display:flex;overflow:hidden}._convQuestionProduct_gp4hp_782{color:#fff;text-transform:capitalize;white-space:nowrap;letter-spacing:.02em;background:#0c7a70;flex-shrink:0;align-items:center;padding:10px 14px;font-size:12px;font-weight:700;display:flex}._convQuestionProductNull_gp4hp_796{color:#9ca3af;white-space:nowrap;background:#f3f4f6;flex-shrink:0;align-items:center;padding:10px 14px;font-size:12px;font-weight:500;display:flex}._convQuestionText_gp4hp_808{color:#134e4a;background:#f0faf9;flex:1;align-items:center;min-width:0;padding:10px 14px;font-size:13px;font-style:italic;font-weight:500;display:flex}._convQuestionRow_gp4hp_821{background:#f9fafb;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:8px 12px;display:flex}._convQuestionText_gp4hp_808{color:#374151;flex:1;min-width:0;font-size:13px;font-style:italic}._convQuestionMeta_gp4hp_839{flex-shrink:0;align-items:center;gap:6px;display:flex}._convResponses_gp4hp_846{grid-template-columns:1fr 1fr;gap:10px;display:grid}._convResponses_gp4hp_846>:only-child{grid-column:1/-1}._responseBlock_gp4hp_856{border-left:3px solid;border-radius:8px;padding:10px 14px}._responseBlockLabel_gp4hp_862{letter-spacing:.08em;text-transform:uppercase;margin-bottom:5px;font-size:10px;font-weight:800}._responseBlockText_gp4hp_870{color:#374151;font-size:13px;line-height:1.6}._tipBlock_gp4hp_876{color:#92400e;background:#fffbeb;border-left:3px solid #f59e0b;border-radius:8px;align-items:flex-start;gap:8px;padding:8px 14px;font-size:12px;line-height:1.6;display:flex}._tipLabel_gp4hp_889{letter-spacing:.06em;color:#d97706;text-transform:uppercase;flex-shrink:0;padding-top:2px;font-size:10px;font-weight:800}._convBody_gp4hp_899{align-items:stretch;gap:12px;display:flex}._threadBlock_gp4hp_905{background:#f3f4f6;border-radius:12px;flex-direction:column;gap:2px;padding:12px 14px;display:flex}._threadBlockSide_gp4hp_914{flex:0 0 44%;min-width:0;height:400px;overflow-y:auto}._analysisSide_gp4hp_921{flex-direction:column;flex:1 1 0;gap:8px;min-width:0;display:flex;overflow-y:auto}._threadBlockClickable_gp4hp_930{cursor:pointer}._threadLabelRow_gp4hp_934{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}._threadLabel_gp4hp_934{letter-spacing:.08em;text-transform:uppercase;color:#9ca3af;font-size:10px;font-weight:800}._threadToggle_gp4hp_949{color:#0c7a70;cursor:pointer;font-size:11px;font-weight:600}._threadMsg_gp4hp_956{flex-direction:column;max-width:78%;margin-bottom:6px;display:flex}._threadMsgStaff_gp4hp_963{align-self:flex-end;align-items:flex-end}._threadMsgCustomer_gp4hp_968{align-self:flex-start;align-items:flex-start}._threadSender_gp4hp_973{letter-spacing:.03em;margin-bottom:2px;font-size:10px;font-weight:700}._threadMsgStaff_gp4hp_963 ._threadSender_gp4hp_973{color:#0c7a70}._threadMsgCustomer_gp4hp_968 ._threadSender_gp4hp_973{color:#6366f1}._threadText_gp4hp_988{word-break:break-word;border-radius:14px;padding:8px 12px;font-size:13px;line-height:1.5}._threadMsgStaff_gp4hp_963 ._threadText_gp4hp_988{color:#fff;background:#0c7a70;border-bottom-right-radius:4px}._threadMsgCustomer_gp4hp_968 ._threadText_gp4hp_988{color:#111827;background:#fff;border:1px solid #e5e7eb;border-bottom-left-radius:4px}._missedCall_gp4hp_1009{color:#6b7280;text-align:center;padding:4px 0;font-size:12px;font-style:italic}._threadSystemMsg_gp4hp_1017{color:#9ca3af;text-align:center;background:#e5e7eb;border-radius:10px;align-self:center;max-width:80%;margin:4px auto;padding:3px 12px;font-size:11px;font-style:italic}._threadTime_gp4hp_1030{color:#9ca3af;margin-top:2px;padding:0 2px;font-size:10px}._threadDateSep_gp4hp_1037{color:#9ca3af;text-align:center;align-items:center;gap:8px;margin:10px 0 6px;font-size:11px;font-weight:500;display:flex}._threadDateSep_gp4hp_1037:before,._threadDateSep_gp4hp_1037:after{content:"";background:#e5e7eb;flex:1;height:1px}._threadDateSep_gp4hp_1037 span{white-space:nowrap;padding:0 4px}._analysisBlock_gp4hp_1061{background:#f8fafc;border-left:3px solid #e5e7eb;border-radius:8px;padding:10px 14px}._analysisLabel_gp4hp_1068{letter-spacing:.08em;text-transform:uppercase;color:#9ca3af;margin-bottom:5px;font-size:10px;font-weight:800}._analysisText_gp4hp_1077{color:#374151;font-size:13px;line-height:1.65}._emptyState_gp4hp_1083{color:#9ca3af;text-align:center;padding:40px 0;font-size:14px}._errorState_gp4hp_1090{color:#dc2626;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:14px 16px;font-size:14px}._recoveryBadge_gp4hp_1101{color:#fff;background:#dc2626;border-radius:10px;justify-content:center;align-items:center;min-width:18px;height:18px;margin-left:6px;padding:0 5px;font-size:10px;font-weight:700;display:inline-flex}._recoverySummary_gp4hp_1116{flex-wrap:wrap;gap:16px;margin-bottom:24px;display:flex}._recoveryStat_gp4hp_1123{background:#fff;border:1px solid #e5e7eb;border-radius:12px;flex-direction:column;gap:4px;min-width:100px;padding:14px 20px;display:flex}._recoveryStatLabel_gp4hp_1134{color:#6b7280;font-size:12px}._recoveryGroup_gp4hp_1139{margin-bottom:24px}._recoveryGroupTitle_gp4hp_1143{text-transform:uppercase;letter-spacing:.06em;margin-bottom:10px;font-size:12px;font-weight:700}._recoveryCard_gp4hp_1151{background:#fff;border:1px solid #e5e7eb;border-left:3px solid;border-radius:10px;flex-direction:column;gap:8px;margin-bottom:10px;padding:14px 16px;display:flex}._recoveryHeader_gp4hp_1163{justify-content:space-between;align-items:center;gap:8px;display:flex}._recoveryLeft_gp4hp_1170{flex-wrap:wrap;align-items:center;gap:8px;display:flex}._recoveryRight_gp4hp_1177{flex-shrink:0;align-items:center;gap:8px;display:flex}._urgencyBadge_gp4hp_1184{border-radius:10px;padding:2px 8px;font-size:11px;font-weight:600}._daysAgo_gp4hp_1191{color:#6b7280;font-size:12px;font-weight:500}._recoveryProduct_gp4hp_1197{color:#374151;font-size:13px}._recoveryLastMsg_gp4hp_1202{color:#6b7280;border-left:2px solid #e5e7eb;padding-left:10px;font-size:13px;font-style:italic;line-height:1.5}._recoveryAction_gp4hp_1211{border:1px solid;border-radius:8px;padding:7px 12px;font-size:12px;font-weight:600;line-height:1.4}._recoveryTip_gp4hp_1220{color:#92400e;background:#fffbeb;border-left:2px solid #f59e0b;border-radius:6px;flex-direction:column;gap:2px;padding:6px 10px;font-size:12px;line-height:1.5;display:flex}._recoveryTipLabel_gp4hp_1233{text-transform:uppercase;letter-spacing:.05em;color:#b45309;font-size:10px;font-weight:700}._recoveryActionLabel_gp4hp_1241{text-transform:uppercase;letter-spacing:.05em;opacity:.7;margin-bottom:3px;font-size:10px;font-weight:700;display:block}._recoveryExpandBtn_gp4hp_1251{color:#6b7280;cursor:pointer;text-align:left;background:0 0;border:none;padding:4px 0 0;font-size:12px}._recoveryExpandBtn_gp4hp_1251:hover{color:#111827}._recoveryRawThread_gp4hp_1265{color:#6b7280;white-space:pre-wrap;word-break:break-word;margin:6px 0 0;font-size:11px;line-height:1.5}._funnelGrid_gp4hp_1276{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px;margin-top:4px;display:grid}._funnelCard_gp4hp_1283{background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;flex-direction:column;gap:10px;padding:14px 16px;display:flex}._funnelCardClickable_gp4hp_1293{cursor:pointer;transition:border-color .15s,background .15s}._funnelCardClickable_gp4hp_1293:hover{background:#f0faf9;border-color:#0c7a70}._funnelCardTop_gp4hp_1303{justify-content:space-between;align-items:center;gap:8px;display:flex}._funnelCardProduct_gp4hp_1310{color:#111827;text-transform:capitalize;white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}._funnelCardRate_gp4hp_1320{flex-shrink:0;font-size:20px;font-weight:800;line-height:1}._funnelCardBar_gp4hp_1327{background:#e5e7eb;border-radius:6px;height:8px;display:flex;overflow:hidden}._funnelCardStats_gp4hp_1335{flex-wrap:wrap;align-items:center;gap:8px;font-size:11px;font-weight:600;display:flex}._funnelLegend_gp4hp_1344{color:#6b7280;gap:14px;margin-bottom:14px;font-size:12px;display:flex}._funnelDot_gp4hp_1352{border-radius:50%;width:8px;height:8px;margin-right:4px;display:inline-block}._funnelRow_gp4hp_1360{align-items:center;gap:10px;margin-bottom:8px;display:flex}._funnelProduct_gp4hp_1367{color:#374151;white-space:nowrap;text-overflow:ellipsis;flex-shrink:0;width:130px;font-size:12px;overflow:hidden}._funnelBar_gp4hp_1377{background:#f3f4f6;border-radius:7px;flex:1;height:14px;display:flex;overflow:hidden}._funnelSeg_gp4hp_1386{height:100%;transition:flex .3s}._funnelRate_gp4hp_1391{text-align:right;flex-shrink:0;width:36px;font-size:12px;font-weight:700}._funnelTotal_gp4hp_1399{color:#9ca3af;text-align:right;flex-shrink:0;width:32px;font-size:11px}._signalRow_gp4hp_1407{background:#f9fafb;border:1px solid #e5e7eb;border-radius:10px;flex-shrink:0;gap:0;display:flex;overflow:hidden}._signalItem_gp4hp_1417{border-right:1px solid #e5e7eb;flex-direction:column;flex:1;align-items:center;gap:2px;padding:8px 6px;display:flex}._signalItem_gp4hp_1417:last-child{border-right:none}._signalLabel_gp4hp_1431{text-transform:uppercase;letter-spacing:.06em;color:#9ca3af;font-size:9px;font-weight:700}._signalValue_gp4hp_1439{text-transform:capitalize;text-align:center;font-size:12px;font-weight:700}._modalOverlay_gp4hp_1446{z-index:1000;background:#00000080;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}._modalBox_gp4hp_1457{background:#fff;border-radius:16px;flex-direction:column;width:100%;max-width:600px;max-height:80vh;display:flex;overflow:hidden;box-shadow:0 20px 60px #0003}._modalHeader_gp4hp_1469{border-bottom:1px solid #e5e7eb;flex-shrink:0;justify-content:space-between;align-items:center;padding:16px 20px;display:flex}._modalTitle_gp4hp_1478{color:#111827;font-size:15px;font-weight:700}._modalClose_gp4hp_1484{color:#9ca3af;cursor:pointer;background:0 0;border:none;border-radius:6px;padding:4px 8px;font-size:16px;line-height:1}._modalClose_gp4hp_1484:hover{color:#374151;background:#f3f4f6}._modalThread_gp4hp_1500{background:#f3f4f6;flex-direction:column;flex:1;gap:2px;padding:16px 20px;display:flex;overflow-y:auto}._recoveryNote_gp4hp_1510{color:#6b7280;background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;margin-bottom:16px;padding:8px 14px;font-size:12px}@media (width<=768px){._page_gp4hp_117{gap:16px;padding:56px 16px 24px}._pageTopRow_gp4hp_124{flex-direction:column;gap:10px}._headerRight_gp4hp_131{flex-wrap:wrap;width:100%}._platformTabs_gp4hp_201{justify-content:stretch;width:100%}._platformTab_gp4hp_201{text-align:center;flex:1}._kpiBar_gp4hp_3{flex-wrap:wrap;gap:8px;padding:12px 16px}._kpiBarItem_gp4hp_13{flex:calc(33% - 8px);min-width:80px}._kpiBarItemPrimary_gp4hp_104{flex:calc(45% - 8px)}._kpiBarDivider_gp4hp_89,._kpiBarDividerGroup_gp4hp_96{display:none}._kpiBarValue_gp4hp_67{font-size:18px}._kpiBarItemPrimary_gp4hp_104 ._kpiBarValue_gp4hp_67{font-size:20px}._subTabBar_gp4hp_282{-webkit-overflow-scrolling:touch;flex-wrap:nowrap;gap:0;overflow-x:auto}._subTabBtn_gp4hp_289{white-space:nowrap;flex-shrink:0}._sectionHeader_gp4hp_593{flex-direction:column;align-items:flex-start;gap:10px}._filterRow_gp4hp_621{flex-wrap:wrap;gap:6px;width:100%}._searchInput_gp4hp_600{width:100%}._convCard_gp4hp_655{padding:12px 14px}._convHeader_gp4hp_667{flex-wrap:wrap;gap:6px}._convQuestion_gp4hp_773{flex-direction:column;gap:4px}._convBody_gp4hp_899{flex-direction:column}._threadBlockSide_gp4hp_914{flex:unset;width:100%}._analysisSide_gp4hp_921{width:100%}._insightsRow_gp4hp_326{flex-direction:column}._insightCardFixed_gp4hp_337,._insightCardGrow_gp4hp_332{flex:auto;width:100%}._toneChartWrap_gp4hp_541{flex-wrap:wrap;gap:12px}._toneCol_gp4hp_549{min-width:48px}._funnelGrid_gp4hp_1276{grid-template-columns:1fr 1fr}._modalBox_gp4hp_1457{width:95vw;max-height:90vh}}._pagination_gp4hp_1672{justify-content:center;align-items:center;gap:16px;padding:24px 0 16px;display:flex}._pageBtn_gp4hp_1680{color:#374151;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:8px;padding:7px 18px;font-size:13px;font-weight:500;transition:background .15s,border-color .15s}._pageBtn_gp4hp_1680:hover:not(:disabled){color:#0c7a70;background:#f9fafb;border-color:#0c7a70}._pageBtn_gp4hp_1680:disabled{opacity:.35;cursor:default}._pageInfo_gp4hp_1703{color:#6b7280;text-align:center;min-width:140px;font-size:13px}._badge_js5z9_1{color:#92400e;background:#fffbeb;border:1px solid #fde68a;border-radius:8px;align-items:center;gap:6px;margin-top:8px;padding:5px 10px;font-size:12px;display:inline-flex}._icon_js5z9_14{font-size:13px}._page_1731q_1{flex-direction:column;gap:24px;padding:32px 40px;display:flex}._topRow_1731q_8{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}._title_1731q_15{color:#111827;margin:0;font-size:22px;font-weight:700}._subtitle_1731q_22{color:#9ca3af;margin:4px 0 0;font-size:14px}._kpiBar_1731q_29{background:#fff;border:1px solid #e5e7eb;border-radius:12px;gap:0;padding:16px 24px;display:flex}._kpiItem_1731q_38{flex-direction:column;flex:1;align-items:center;gap:2px;display:flex}._kpiValue_1731q_46{color:#111827;font-size:26px;font-weight:800;line-height:1.1}._kpiLabel_1731q_53{color:#9ca3af;text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:500}._kpiDivider_1731q_61{background:#e5e7eb;flex-shrink:0;align-self:center;width:1px;height:36px}._searchRow_1731q_70{align-items:center;gap:10px;display:flex}._platformFilter_1731q_76{gap:4px;display:flex}._platformBtn_1731q_81{color:#6b7280;cursor:pointer;background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;padding:6px 14px;font-size:12px;font-weight:500}._platformBtn_1731q_81:hover{background:#f3f4f6}._platformBtnActive_1731q_96{color:#0c7a70;background:#fff;border-color:#0c7a70;font-weight:700}._platformTag_1731q_103{color:#374151;background:#f3f4f6;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:600}._platformTag_1731q_103[data-platform=facebook]{color:#1877f2;background:#eff6ff}._platformTag_1731q_103[data-platform=instagram]{color:#e1306c;background:#fdf2f8}._searchInput_1731q_122{color:#111827;background:#fff;border:1px solid #e5e7eb;border-radius:10px;outline:none;flex:1;max-width:340px;padding:8px 14px;font-size:13px}._searchInput_1731q_122:focus{border-color:#0c7a70}._count_1731q_138{color:#9ca3af;font-size:13px}._tableWrap_1731q_144{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden}._table_1731q_144{border-collapse:collapse;width:100%}._table_1731q_144 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